Delete your AnswerHaven account

In the app or on the website

1. Sign in to the AnswerHaven app, or to app.answerhaven.com.
2. Open Account.
3. Under Delete your account, enter your password and type DELETE to confirm.

Your account is deleted right away.

By email or phone

Email support@answerhaven.com from the address on your account, or call (860) 398-9221, and ask us to delete your account. We confirm it's you and delete it, usually the same business day and always within 30 days.

What gets deleted

• Your login and account details.
• Your assistant and its settings. It stops answering and your AnswerHaven phone number is released.
• All call recordings, transcripts and call summaries.
• Billing stops. Days left in a paid month are not refunded.

What we keep

Invoices and payment records, which we keep for tax and accounting purposes for up to 7 years. Nothing else is kept.

Deleting only your recordings

To delete call recordings without closing your account, email support@answerhaven.com. Recordings are also deleted automatically after 12 months, and you can turn recording off on your Assistant page.