Privacy
Answer Haven is a service of CT Tech Express LLC, Middletown, Connecticut. Effective November 8, 2026.
What we collect
When you contact us: your name, business, phone, email, and what you write. When you use the service: your business details you give the assistant, your login, and the calls the assistant handles, including recordings, transcripts, and the caller's phone number and what they said.
How we use it
To answer your calls, send you messages, bill you, and support you. Call recordings exist so you can hear what was said. We don't use your calls or your callers' information to train anything, advertise anything, or sell anything.
Sharing
We don't sell or share personal information with third parties or affiliates for marketing. We use service providers to run the service, such as phone carriers and the companies that supply the voice and hosting. They process information only to provide the service to us. Mobile numbers and texting consent are never shared for marketing.
Text messages
When someone calls a line Mabel answers, the assistant says a confirmation text will follow, and we send one text to the number they called from. Business owners and staff who enroll receive call summaries and caller replies by text. Message frequency varies, usually one text per call. Message and data rates may apply. Reply STOP to stop, HELP for help.
Offers and marketing
If you ask for a discount code, we keep your name, phone, email, the time you agreed and the wording you agreed to. We use that list to email or text you about Answer Haven and related products, rarely, and never sell or share it. Opt out any time by replying STOP or unsubscribe, or by emailing service@cttechexpress.com. One discount code per business, new customers only.
Where it's kept
On servers in the United States. Recordings and transcripts are kept so you can review calls, and deleted on request or when your account closes.
Your choices
Reply STOP to any text to stop texts. Ask us to delete recordings or your account at any time by emailing matt@cttechexpress.com or calling (860) 398-9221.
Changes
If this policy changes, the date above changes with it.