Terms

The service

Answer Haven answers calls to your business line that you don't answer, using an automated assistant. It takes messages, answers the questions you've given it answers to, and in some plans tries to connect emergency calls to you. Calls are recorded, and callers are told so at the start of every call. The assistant identifies itself as automated if asked.

Your part

You're responsible for the accuracy of what you tell the assistant about your business, and for making sure forwarding is set up the way you want. The assistant relays messages. It doesn't make commitments on your behalf about price or scheduling unless you've told it to.

Billing

Plans bill monthly in advance. Minutes over your plan bill at 35 cents a minute on the next invoice. After the first 30 days you can cancel any time before your next billing date, and we'll turn off forwarding with you. There's no setup fee and no long-term contract.

Text message program

Callers opt in by calling a line we answer and hearing that a confirmation text will follow. Owners and staff opt in by giving a mobile number in their agreement or in the customer portal. Message frequency varies, usually one text per call. Message and data rates may apply. Reply STOP to stop, HELP for help. Carriers aren't liable for delayed or undelivered messages. Consent to texts isn't a condition of buying anything.

What we don't promise

Phone networks, voice services, and the internet occasionally fail. We work hard to keep Mabel answering and we'll always tell you if something went wrong, but we can't guarantee every call is answered or every message delivered, and we're not liable for business lost because of a missed call. If the service is down for a meaningful stretch, we credit that time.

Contact

Questions: matt@cttechexpress.com or (860) 398-9221.