From missed call to message in your hand, in about a minute.
There's nothing to install and nothing to learn. Here's what happens, in order.
We learn your business
A short phone call or visit with Matt. Your hours, what you do, what you'd rather not take on, what counts as an emergency, how you want callers spoken to, where messages should go. That's it.
We build Mabel for you
We set her up, give her a voice you pick, and test her with you on the phone until you'd be happy having her answer for you. Usually a day or two.
Your phone forwards to her when you don't answer
We turn on forwarding on your existing number. Answer the phone and nothing's different. Don't answer, and Mabel picks up after a few rings. Or have her take every call after hours. Your choice.
She talks with the caller
She greets them with your business name, answers the common questions, and gets their name, number, what they need, and when to call back. If it's an emergency, she can try to ring your cell right then.
You get the message
A text and an email within a minute, with everything the caller said. The caller gets a short thank-you text too, so they know you have it.
Change anything, any time
New hours, a new service, a phrase you'd like her to use. Log in and type it in plain English, or call us and we'll do it. It takes effect on the next call.
Questions people ask
Will callers know it's not a person?
Mabel sounds natural and most callers just talk to her. Every call opens by letting the caller know it's recorded, and if someone asks whether she's a real person, she says she's an automated assistant and that you'll call them back personally. We don't believe in tricking your customers.
Do I need new equipment or a new number?
No. Your number stays the same and your phone works exactly as it does now. We just turn on forwarding for the calls you don't answer.
What if a call is an emergency?
You tell us what counts as an emergency for your business. For those calls Mabel can try to connect the caller to your cell on the spot. If you don't pick up, she takes the message and marks it urgent so it stands out.
Can she book appointments or take payments?
Not yet. She takes detailed messages and gets them to you fast, so you call back and book it yourself. Appointment booking is on our list.
What about spam and robocalls?
She hangs up on them in a few seconds. They never reach you and they don't count toward your plan in any meaningful way.
Where is my information kept?
On servers in the United States. We don't sell or share caller information with anyone, and recordings are only there so you can hear what was said.
What does support look like?
You call or text (860) 398-9221 and reach CT Tech Express in Middletown, Connecticut. A person who knows your account, usually within the hour during business hours.